lumoravexian - Smart Budgeting Made Simple | Flexible Financial Planning

Introduction and Overview

lumoravexian operates as a flexible budgeting platform designed to help users manage their financial goals effectively. We understand that your personal information is valuable, and we're committed to protecting it. This privacy policy explains how we collect, use, store, and safeguard your data when you use our services.

Our platform serves users across Malaysia, and we comply with applicable local privacy laws including the Personal Data Protection Act 2010 (PDPA). We believe in transparency, which is why we've created this comprehensive policy to help you understand exactly what happens to your information.

By using lumoravexian's budgeting tools and services, you agree to the collection and use of information in accordance with this policy. We'll never sell your personal data to third parties, and we only share information when necessary to provide our services or as required by law.

Information We Collect

We collect different types of information to provide and improve our budgeting services. Here's what we gather and why it's necessary for your experience:

Account Information

Your name, email address, phone number, and password when you create an account. We also collect your preferred currency and language settings to personalize your budgeting experience.

Financial Data

Budget categories, spending limits, income information, and transaction data you input into our platform. This information is essential for providing personalized budgeting recommendations and insights.

Usage Analytics

Information about how you interact with our platform, including features used, time spent on different sections, and your preferred budgeting methods to improve our services.

Device Information

Technical data including your IP address, browser type, device identifiers, and operating system. This helps us ensure our platform works properly across different devices and browsers.

How We Use Your Information

Your information serves specific purposes that directly benefit your budgeting experience. We process your data to provide personalized financial insights, generate spending reports, and help you track progress toward your financial goals.

We use your contact information to send important account notifications, security alerts, and optional educational content about budgeting best practices. You can control which communications you receive through your account settings.

Technical data helps us maintain platform security, troubleshoot issues, and optimize performance. We analyze usage patterns to identify which features are most valuable to our users and prioritize improvements accordingly. This data is always processed in aggregate form to protect individual privacy.

Your Privacy Rights

Under Malaysian privacy law and our commitment to data protection, you have several important rights regarding your personal information:

Access your personal data and receive a copy of the information we hold about you
Correct or update any inaccurate or incomplete personal information in your account
Delete your account and personal data, subject to legal retention requirements
Restrict processing of your data for specific purposes while keeping your account active
Export your budgeting data in a portable format to use with other services
Object to certain types of data processing, particularly for marketing purposes
Withdraw consent for optional data collection activities at any time

To exercise any of these rights, contact our privacy team using the information provided below. We'll respond to your request within 21 days and may need to verify your identity before processing certain requests.

Data Security and Protection

We implement comprehensive security measures to protect your financial information from unauthorized access, alteration, disclosure, or destruction. Your data is encrypted both in transit and at rest using industry-standard encryption protocols.

Encryption

All data is encrypted using AES-256 encryption standards, ensuring your financial information remains secure.

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Access Controls

Strict access controls ensure only authorized personnel can access systems containing personal data.

Monitoring

Continuous monitoring systems detect and respond to potential security threats in real-time.

Our security team conducts regular audits and penetration testing to identify and address potential vulnerabilities. We also maintain incident response procedures to quickly address any security concerns that may arise.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

1Y

Account Data

Active account information is retained while your account remains active, plus one year after account closure for customer service purposes.

3Y

Transaction Records

Financial data and transaction history are kept for three years to comply with financial recordkeeping requirements and provide historical budgeting insights.

7Y

Legal Compliance

Certain records may be retained for up to seven years when required by Malaysian financial regulations or for legitimate legal purposes.

Sharing and Disclosure

We don't sell, rent, or trade your personal information to third parties. We only share your data in limited circumstances that are necessary for providing our services or complying with legal obligations.

Service providers who help us operate our platform may receive access to certain information, but only under strict contractual obligations that require them to protect your data and use it solely for providing services to us. These partners include cloud hosting providers, payment processors, and customer support tools.

We may disclose your information if required by law, court order, or government request. In such cases, we'll notify you unless legally prohibited from doing so. We also reserve the right to share information to protect our rights, prevent fraud, or ensure user safety.

International Data Transfers

While our primary operations are based in Malaysia, some of our service providers may process your data in other countries. When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information.

We only work with service providers who maintain adequate data protection standards and have implemented appropriate technical and organizational measures. All international transfers comply with Malaysian data protection requirements and include contractual protections for your personal data.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyze how you use our platform. Essential cookies are necessary for basic functionality, while optional cookies help us improve our services.

You can control cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may limit some functionality of our platform, but core budgeting features will continue to work.

We use analytics cookies to understand user behavior and improve our platform. This information is processed in aggregate form and doesn't identify individual users. We don't use tracking cookies for advertising purposes or share cookie data with advertising networks.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we'll notify you by email and display a prominent notice on our platform.

We encourage you to review this policy periodically to stay informed about how we protect your information. The date at the top of this policy indicates when it was last updated. Continued use of our services after policy changes constitutes acceptance of the updated terms.

Privacy Policy