Our Availability & Response Times
-
General Inquiries
info@lumoravexian.org
Best for: Questions about budgeting methods, account setup, and general guidance -
Phone Support
+6082331599
Available: Monday-Friday, 9:00 AM - 5:00 PM (MST)
For urgent account-related questions -
Office Location
Jalan Kangkar Tebrau, Lama
81200 Johor Bahru, Johor, Malaysia
By appointment only - please call ahead
What to Expect When You Contact Us
- Email inquiries: Initial response within 4-6 hours during business days
- Technical questions: May require 24-48 hours for detailed responses
- Account setup help: Priority response within 2-3 hours
- Escalated issues: Forwarded to senior team within 1 business day
- Educational questions: Comprehensive responses with resources included